Harte Recruitment invites experienced and driven professionals to apply for an exciting opportunity as Lettings Branch Manager role based in Ilkley!
Join a team that blends local expertise with a commitment to strong values, prioritising people and delivering excellence. As part of the UKs leading network of lettings and estate agencies, the Lettings Branch Manager will become a key part of a well-established business boasting 23 offices and over 350 staff. With a foundation of industry experience and in-depth local knowledge, you will help clients find, sell, and let properties with care and professionalism.
This is a unique opportunity for a talented Lettings Branch Manager to make a real impact. Youll drive branch success by leading a motivated team, ensuring exceptional service delivery, and fostering growth. If you are ready to take the next step in your lettings career, this could be the perfect role for you.
The Package:
- On-target earnings of £47,000
- Standard workweek of 38.75 hours: Monday to Thursday (9:00 am to 5:30 pm), early finish on Fridays (9:00 am to 5:00 pm), plus 1 in 2 Saturdays (9:00 am to 1:00 pm)
- Discounts at 900+ retailers
- Wellbeing resources for physical and mental health
- Employee Assistance Programme with free counselling sessions
- Annual leave purchase scheme (up to 5 extra days)
- Smart Tech Scheme for gadgets and appliances
- Cycle2Work Scheme
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
- Pension contributions and retirement planning support
- Career development with funding for professional qualifications
- Regular company socials and celebrations for length of service
The Role:
- Oversee overall branch performance and profitability, ensuring alignment with the business plan.
- Drive year-on-year growth of market share in the branch area, while consistently meeting branch and personal targets.
- Ensure that exceptional service is delivered to clients at every stage of their property journey.
- Inspire and motivate your team, creating a positive and productive workplace culture. Ensure all staff are aligned with branch targets.
- Collaborate across departments to cross-sell services, ensuring seamless operations and maximising growth opportunities.
- Successfully manage and resolve any escalated complaints, maintaining client satisfaction.
- Conduct regular performance reviews, one-to-ones, and return-to-work interviews with your team to maintain operational excellence.
- Support the Lettings & Investment Manager in aligning the lettings business with the overall business plan.
The Person:
- Proven experience in people management and the ability to motivate and lead a team in a target-driven environment.
- A successful background in managing a branch within a lettings environment.
- A passion for delivering exceptional customer service and maintaining high standards.
- Strong analytical and problem-solving skills to address challenges proactively.
- Familiarity with lettings regulations and a willingness to achieve ARLA or CeLAP qualifications.
- Required for travel as needed.
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